Captain’s Log 21 (Gmail, Outlook, and AVG Anti-Virus)
I recently wrote about using AVG to scan Gmail e-mail when using Outlook or Outlook Express as the client. However, I discovered a problem in the original instructions on Grisoft’s website.
According to Grisoft’s instructions, users are directed to “Do the same with SMTP, using port 587 or 465 (either is a valid port for gmail), except set the connection type to ’secure to regular port (STARTTLS)‘.” Unfortunately setting the SMTP connection to use STARTTLS denies the SMTP connection to Gmail. I did not realize that every e-mail I sent out in Outlook was not leaving my laptop. I figured this out a few hours ago when I tried to send some time-sensitive VERY important e-mail and the intended recipient was not getting the e-mail. In order to fix the problem, the user needs to change the connection type from STARTTLS to TLS in AVG SMTP.
I used AVG’s built in diagnostic logging function to determine the problem.
“Cannot connect to smtp.gmail.com:465
Connect: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (10060)”
I apologize for any inconvenience that this might have caused and will continue to monitor Outlook and AVG to make sure this is not a broader problem.
Turn off AVG for outgoing mail…If your lappy is free from viruses, then you won’t be sending them out.
blaize said this on January 5th, 2007 at 12:26
Uh huh, check your e-mail!
Johh said this on January 5th, 2007 at 13:03
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Captain's Log 37 (Blog Reaches 1000 Hits) « I’ll take “Things Only I Know” for $2,000, Alex. said this on April 4th, 2007 at 14:15